Free Shipping / No Sales Tax

Free Shipping On Orders Over $200

KianMatthew.com offers free UPS Ground Shipping on all orders over $200 shipped anywhere in the continental United States. Allow 3-10 business days for receipt within the United States. Free shipping does not apply to shipments outside of the United States. Free shipping does not apply to returns or to exchanges.

No Sales Tax

There is no sales tax on any orders shipped within the United States.

International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. This sales tax will be charged by your country, not KianMatthew.com. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

Ordering Information

Payment Methods We Accept

KianMatthew.com accepts all major credit cards including Visa, Mastercard, American Express, and Discover, and also Paypal. To place an order using your credit card or Paypal, add products to your shopping cart, click on Checkout from the Cart page, and fill in your credit card information or select Paypal to complete your order. Paypal customers will be redirected to our secure Paypal account page where you can log into your Paypal account to complete your order. Credit cards will be charged just prior to the order's shipping. All credit card information handling and processing is encrypted and secure, please see further details in our 'Online Security' section.

Changing or Canceling an Order

To change or cancel your order prior to it being shipped, please contact Customer Service as soon as possible after placing your order.

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Shipping & Delivery

Shipping Options

KianMatthew.com ships via UPS in most cases, and in rare cases through Fed Ex. You will be able to see your shipping charges and select your shipping method during checkout.

For information on international shipping methods see the section below entitled 'International Shipping'.

Delivery Times

Allow 3-10 business days for receipt within the United States when you order with UPS/Fed Ex Standard Ground Service. All other available UPS/Fex shipping methods in your area guarantee the delivery time (Overnight, 2nd Day, 3-Day).

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 to 48 hours (customized items excluded). Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.

International Shipping
KianMatthew.com offers two ways to place your international order:

Paypal
To place an international order by Paypal you simply need a registered Paypal account with a confirmed address.

To place your order, contact us at customer_service@kianmatthew.com and tell us know what items you would like to order and to what country you need them shipped. We will confirm the most affordable shipping option for you, and send you a Paypal invoice which lists your order details and total, you can pay this invoice through your Paypal account. Once payment is received your order will ship promptly. After your order ships you will receive a tracking number to track your order progress.


For details on how to open a Paypal account, visit www.paypal.com.

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Return/Exchange Policy

If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order.

All returns/exchanges must be returned to KianMatthew.com in their original condition, in original packaging, including shoe dust covers and all tags. KianMatthew.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Please note that shipping charges are not refundable.

Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges not marked with a Return Authorization Number will not be accepted


Please note that some sales items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item. Customized items will not be eligible for return or exchange.

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Privacy & Security

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

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